Returns & Exchanges

At IHL Canada, we strive to ensure your home improvement projects are a success by offering a 30-day return policy on most unused and unopened products. If you are not completely satisfied with your purchase, we are here to help facilitate a quick and easy exchange or refund.

1

Verify Eligibility

Ensure your item is in its original packaging, unused, and accompanied by the original receipt or proof of purchase within 30 days of delivery.

2

Contact Support

Email our customer service team or visit our contact page to request a Return Merchandise Authorization (RMA) number before shipping items back.

3

Pack and Ship

Securely package the items to prevent damage during transit and clearly mark your RMA number on the outside of the box before shipping to our warehouse.

4

Receive Refund

Once our team inspects the returned goods, we will process your refund to the original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing